Business Challenges
Faced with an aging IT infrastructure and a need to optimize service delivery, one of Canada’s largest pension funds sought a partner to modernize their systems and enhance the delivery of IT services. Jolera stepped in to lead this transformation, establishing a long-term partnership to ensure the pension fund’s IT capabilities met current and future needs.
Industry
Financial Services
Goal
National IT Infrastructure Modernization
Solution Overview
Systems Upgraded
Comprehensive modernization of hardware and software infrastructure across multiple locations.
24/7/365 IT Support
Implementation of a fully supported, single-point-of-contact service desk.
Secure Data Retention
Deployment of advanced security measures and data retention solutions to meet stringent regulatory requirements.
Network Operations Centre
Establishment of a NOC to monitor and maintain critical systems, ensuring continuous operational integrity.
Proven Client Results
- Modernized IT Infrastructure
The pension fund benefited from upgraded systems and enhanced security protocols, aligning IT infrastructure with current needs and ensuring long-term viability. - Improved IT Service Delivery
The new 24/7/365 service desk provided consistent, high-quality support, significantly boosting service delivery and customer satisfaction. - Upgraded Infrastructure
Outdated hardware was replaced with modern platforms, and IT services were transitioned to the cloud, enhancing security, scalability, and cost-efficiency. - Enhanced Security and Data Retention
Next-generation firewalls, a comprehensive SIEM solution, and a secure backup system ensured robust data protection, compliance with retention requirements, and overall peace of mind.
Our strategic Approach
- Centralized IT Support
Jolera streamlined the pension fund’s fragmented support system into a 24/7/365 service desk, allowing the client to focus on strategic initiatives while efficiently meeting IT service needs. - Seamless Infrastructure Modernization
By upgrading hardware and migrating to the cloud, Jolera minimized downtime and improved system reliability, ensuring continuous operations. - Robust Security Implementation
Advanced firewalls, SIEM solutions, and SOC monitoring were deployed to protect data, with secure backups meeting long-term retention and recovery needs. - Proactive Reporting and Communication
Regular updates and transparent communication ensured real-time project adjustments for a smooth transformation.
Key Solutions Behind the Transformation
Our collaboration with the retail giant leveraged Jolera’s key solutions to deliver success. Discover how these services made an impact and how they can support your business.
Client Success Stories
“Jolera’s expertise has been invaluable in modernizing our IT infrastructure. Their proactive approach and reliable support have not only streamlined our operations but also given us the confidence to navigate future challenges with ease. We consider Jolera a trusted partner in our ongoing success.”
“Our partnership with this pension fund continues to grow. As their business needs evolve, Jolera remains committed to delivering innovative solutions that enable them to focus on business growth rather than IT challenges. They can rest easy, knowing that Jolera provides the IT backbone necessary to secure their data and support their operations for years to come.”
