Effective Date: 27 Aug 2024

Jolera Inc. is committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Services"). By accessing or using our Services, you agree to this Privacy Policy.

INFORMATION WE COLLECT

We may collect various types of information from and about users of our Services, including:

1.1. Personal Information: Personal information refers to data that identifies, relates to, describes, or could reasonably be linked to you. This may include:

• • Contact Information: Name, email address, phone number, mailing address, and job title.
• • Account Information: Usernames, passwords, and other login credentials.
• • Billing Information: Payment details and transaction history.
• • Communication Information: Records of your communication with us, such as emails, chat logs, and phone calls.

1.2. Non-Personal Information: Non-personal information refers to data that does not identify you as an individual. This may include:

• • Usage Data: Information about your interaction with our website, including IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
• • Cookies and Tracking Technologies: Data collected through cookies, web beacons, and other tracking technologies that help us analyze trends, administer the website, and track users' movements around the website.

HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

2.1. To Provide and Improve Services:

• • Process your transactions and manage your accounts.
• • Personalize and enhance your user experience.
• • Develop new products and services.
• • Maintain and improve the functionality of our website.

2.2. To Communicate with You:

• • Send you account-related notifications, updates, and administrative messages.
• • Respond to your inquiries, support requests, and feedback.
• • Provide you with information about products, services, promotions, and events that may interest you.

2.3 For Payments and Billing:

• • We collect payment and billing data from Jolera’s customers for fulfillment of payments for the Service.

2.4. To Ensure Security and Compliance:

• • Monitor and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• • Enforce our Terms of Service and other policies.
• • Comply with applicable legal obligations, including responding to legal requests from authorities.

2.5. For Recruitment Purposes:

• • Your personal data, submitted by you, are intended for use and treatment by the Human Resources Department for the selection and recruitment processes. The treatment of this personal data is based on your free, expressed, and informed consent.

HOW WE SHARE YOUR INFORMATION

We may share your information with third parties in the following circumstances:

3.1. Service Providers:

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and servicing you, such as payment processors, cloud hosting providers, and customer support services. These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

3.2. Business Transfers:

In the event of a merger, acquisition, restructuring, or sale of all or part of Jolera's assets, your information may be transferred to the acquiring company as part of the transaction.

3.3. Legal Compliance:

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or if we believe such action is necessary to:

• • Comply with legal obligations.
• • Protect and defend the rights or property of Jolera.
• • Prevent or investigate possible wrongdoing in connection with the Services.
• • Protect the personal safety of users of the Services or the public.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and personalize content and ads. You can control the use of cookies through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our website.

DATA SECURITY

We implement a variety of security measures to protect the integrity and confidentiality of your personal information. These measures include encryption, access controls, and secure data storage practices. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

USER-GENERATED CONTENT

Depending on your location, you may have the following rights regarding your personal information:

6.1. Access and Rectification:

You have the right to access and correct any personal information we hold about you. If your personal information is incorrect or incomplete, you can request that we update it.

6.2. Data Portability:

In certain circumstances, you have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.3. Erasure:

You have the right to request that we delete your personal information under certain conditions, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable).

6.4. Objection and Restriction:

You may object to or request the restriction of our processing of your personal information in certain circumstances, such as when we process your information based on our legitimate interests.

INTERNATIONAL DATA TRANSFERS

Jolera is based in Canada, and your information may be transferred to, stored, and processed in Canada or other countries that may not have the same data protection laws as your home country. By using our Services, you consent to the transfer of your information to Canada or other countries as described in this Privacy Policy.

CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information as soon as possible.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of the Services after the effective date constitutes your acceptance of the revised Privacy Policy.

CONTACT US

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: [email protected]

Jolera Inc.
365 Bloor St E 2nd floor
Toronto, ON M4W 3L4, Canada
+1 416 410-1011

Or

Jolera Inc.
Av. da Boavista 2099
4100-100 Porto, Portugal
+351 226 000 110