Telco Industries
Comprehensive Value Proposition for TELCOs
Jolera’s suite of IT, cloud, and cybersecurity services offers TELCOs a unique opportunity to enhance their offerings, increase customer satisfaction, and drive new, customer sticky, revenue streams. By integrating Jolera’s solutions, TELCOs can provide comprehensive service packages that include IT management, cybersecurity, and cloud solutions alongside their traditional telecom services.
Seamless Service Bundling for Cross-Sell Opportunities
Jolera understands the power of bundling services and solutions. Bundles attract a wider share of your customer’s available IT wallet. In fact, this dynamic sales methodology was pioneered by TELCOs globally. By bundling Jolera’s Managed IT, Cloud, and Cybersecurity solutions with TELCO services, TELCOs can offer integrated packages that address a wider range of customer needs.
For example, Jolera’s Managed IT and Cloud Solutions, such as Microsoft 365 management and Teams Voice, combine seamlessly with TELCO services like VoIP and SD-WAN, giving TELCOs a more compelling and complete solution to offer​​. Jolera’s Cybersecurity solutions further enhance these bundles, providing customers with secure, scalable, and managed IT solutions that are both easy to understand and highly valuable​​.
Single-Point-of-Contact (SPOC) Solution for Seamless Customer Support
One of the most valuable aspects of partnering with Jolera is the Single-Point-of-Contact (SPOC) solution, provided at no additional cost when Jolera services are sold. The SPOC solution centralizes customer support for both IT and TELCO services. When a TELCO customer encounters an issue—whether related to IT or telecom—Jolera acts as the single point of contact, handling both areas seamlessly. If the issue is identified as related to TELCO services (such as SD-WAN or VoIP), Jolera will open a ticket with the TELCO directly on the customer’s behalf, eliminating the need for the customer to navigate multiple support teams​.
How Jolera’s SPOC Solution Enhances the Customer Experience
If the issue is related to TELCO services (such as SD-WAN or VoIP), Jolera opens a ticket with the TELCO directly on the customer’s behalf, eliminating the need for customers to navigate multiple support teams. This approach provides numerous benefits:
Cybersecurity as a Key Differentiator
In an era where cybersecurity is top-of-mind for most businesses, Jolera’s advanced cybersecurity solutions, such as Secure IT XDR and Cyber Incident Response (CIR), allow TELCOs to differentiate themselves in the market. By bundling these solutions with TELCO services like internet and SD-WAN, TELCOs can offer a more secure and reliable solution to customers, driving sales to security-conscious businesses​​.
Proactive IT Management and Disaster Recovery Solutions
Jolera’s Disaster Recovery (DR) services and Table-Top Exercises (TTX) give TELCOs the ability to offer customers robust business continuity and recovery plans. These solutions are essential for customers that require uninterrupted operations, making them highly attractive for enterprise clients​.
Strategic IT Consulting with vCIO Services
Jolera’s Virtual CIO (vCIO) services allow TELCOs to offer strategic IT consulting to their customers. This service positions TELCOs as long-term partners in digital transformation, helping customers align their IT strategies with business goals. The vCIO service also strengthens relationships by providing ongoing strategic guidance, making it easier for TELCOs to upsell additional services over time​.
Flexible and Scalable Solutions
Jolera’s offerings are based on a flat-rate monthly fee, designed to scale with customer needs, allowing TELCOs to offer flexible service packages. Whether serving small businesses or large enterprises, TELCOs can offer Jolera’s solutions with confidence, knowing they can grow alongside their customers​.
Efficient Support and Reduced Costs
By utilizing Jolera’s SPOC solution, TELCOs can centralize their support processes, reduce operational costs, and improve customer satisfaction. Jolera’s proactive monitoring and incident response further enhance service delivery, helping TELCOs control costs and pass those savings on to customers through competitive pricing​.
CASE STUDY
How We Helped a Leading Canadian TELCO Dramatically Grow Their IT Services Revenues
In partnership with a large Canadian telecommunications company, we helped them achieve significant growth in their IT Services business. By integrating our managed and professional services with their existing offerings, we supported the expansion of their portfolio, increased revenue streams, and enhanced customer satisfaction. Over the past eight years, Jolera’s integrated sales strategy has consistently driven our services to double-digit revenue growth every year within this TELCO environment. As a trusted partner, Jolera is relied upon by the TELCO for reliable revenue generation.
Industry Challenges & Jolera’s Approach
Dramatic Revenue Increase
Doubling Product Intensity
Seamless Service Integration
Ownership of Sales Enablement & Training
Improved Customer Support Model
Joint Marketing
Initiatives
Joint Selling Initiatives
Results Achieved
Double-Digit IT Services Revenue Growth
Both the TELCO’s business revenues and our own increased by double digits year over year for the last six years.
Product Intensity Doubled
Customers purchased more services per engagement, thanks to the integration of Jolera’s offerings into the TELCO’s solutions.
Expanded Service Portfolio
The addition of managed IT, cloud, and cybersecurity solutions, providing a broader range of services to their customers.
Improved Sales Performance
Ongoing sales training led to higher conversion rates and greater success in cross-selling managed services.
Enhanced Customer Retention
The streamlined support model led to better customer satisfaction and loyalty.