Hardware Management
Manage IT® HardwareX
Command Your Hardware Infrastructure with Proactive and Comprehensive Maintenance
Built on a foundation of proactive management, our Hardware Maintenance Solutions anticipate and mitigate potential issues before they impact your operations.
Every time equipment in your Datacenter fails, if the equipment is under a managed service by Jolera, you don’t have to call; our team will promptly address the issue. Otherwise, you simply place a call, and our team will promptly solve the problem.
The service includes on-site visits, labor, and parts, so there’s no additional cost for any repair.
Benefits
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Improved Defense Mechanisms
Our tailored approach ensures that your organization is equipped to withstand a wide array of cyber-attacks, improving overall security measures.
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Enhanced Resilience
By implementing our recommended strategies, your organization will significantly increase its ability to resist and recover from cyber incidents.
Key Features
Advantages of Hardware Management
Rapid Response Support
Our expert technicians are ready to provide swift on-site or remote support when issues occur, minimizing downtime and ensuring business continuity.
The Service Level Agreement (SLA) is as flexible as you need it to be. You can define different levels to match the priorities attached to your equipment.
Single Point of Contact (SPOC)
Multiple brands and models within a data center can lead to a stressful and time-consuming task whenever something fails. By acting as your Single Point of Contact, our team takes the lead as soon as you call.
Original Equipment Manufacturer or Third-Party Maintenance
Although our service is based on Third-Party Maintenance (TPM), we know the official support can at times be the better option.
That’s why we help you define which maintenance suits each equipment, so you can get a customized service that is still respectful of your interests.
Comprehensive Hardware Oversight
Proactive management across you hardware landscape. Gain complete visibility and control through our unified maintenance platform by monitoring your data center equipment in order to:
• Detection of pre-failure signs ASAP
• Act in advance to reduce the impact on your service
Preventive Maintenance
Regular check-ups and maintenance schedules to keep your hardware running at peak performance, preventing issues before they arise.
In-Depth Analytics & Reporting
Leverage advanced analytics to uncover actionable insights about your hardware performance and lifecycle. Our tailored dashboards and reports align hardware metrics with your business objectives.
Asset Tracking and Inventory
Keep track of all your hardware assets with our comprehensive inventory management system. We provide real-time reporting on your hardware infrastructure, helping you make informed decisions about upgrades, replacements, and capacity planning.
End-of-Life Planning
Stay ahead of hardware obsolescence with our proactive end-of-life planning services. We help you plan for hardware refreshes, manage data migration, and ensure a smooth transition to new equipment when the time comes.
Warranty and Contract Management
Let us handle the complexities of hardware warranties and service contracts. We track expiration dates, manage renewals, and ensure you’re getting the most out of your hardware investments.
Assurances of Our Hardware Maintenance Effectiveness
(on average)
99%
Hardware Uptime
70%
Reduction in Unexpected
Hardware Failures
Hardware Failures
100%
Asset Visibility