Effective Date: 27 Aug 2024

Jolera Inc. is committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR). This GDPR Compliance Statement outlines how we handle personal data in accordance with the GDPR and your rights regarding your data.

DATA CONTROLLER

Jolera Inc. is the data controller responsible for your personal data.

TYPES OF PERSONAL DATA WE COLLECT

We may collect and process the following types of personal data:

• • Contact Information: Name, email address, phone number, mailing address, and job title.
• • Account Information: Usernames, passwords, and other login credentials.
• • Billing Information: Payment details and transaction history.
• • Communication Information: Records of your communication with us, such as emails, chat logs, and phone calls.
• • Usage Data: Information about your use of our website and services, including IP address, browser type, and pages visited.

PURPOSES OF PROCESSING PERSONAL DATA

We process personal data for the following purposes:

• • To Provide and Manage Our Services: o fulfill contracts, process transactions, and provide customer support.
• • To Improve Our Website and Services: To analyze usage and performance to enhance user experience and develop new services.
• • To Communicate with You: To send notifications, updates, and marketing communications (where you have consented).
• • To Ensure Compliance and Security: Records of your communication with us, such as emails, chat logs, and phone calls.

LEGAL BASIS FOR PROCESSING

Under the GDPR, we rely on the following legal bases to process your personal data:

• • Consent: Where you have given consent for specific processing activities.
• • Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.
• • Legal Obligation: Where processing is necessary to comply with a legal obligation.
• • Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests are not overridden by your rights and interests.

DATA RETENTION

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. Data retention periods are determined based on the nature of the data and applicable legal requirements.

YOUR RIGHTS UNDER GDPR

You have the following rights regarding your personal data:

• • Right to Access: You can request access to the personal data we hold about you.
• • Right to Rectification: You can request correction or updating of inaccurate or incomplete personal data.
• • Right to Erasure: You can request the deletion of your personal data under certain conditions.
• • Right to Restrict Processing: You can request the restriction of processing of your personal data under certain conditions.
• • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• • Right to Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• • Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at:

[email protected]

+1 416 410-1011 or +351 226 000 110

DATA TRANSFERS

If we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements. These safeguards may include standard contractual clauses or other legal mechanisms.

COMPLAINTS

If you believe that we are not processing your personal data in accordance with the GDPR, you have the right to lodge a complaint with a supervisory authority. In the UK, you can contact the Information Commissioner’s Office (ICO). In other EEA countries, you should contact the relevant data protection authority.

CHANGES TO THIS GDPR COMPLIANCE STATEMENT

We may update this GDPR Compliance Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated statement on our website with an updated effective date. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised statement.

CONTACT INFORMATION

If you have any questions or concerns about this GDPR Compliance Statement or our data protection practices, please contact us at:

[email protected]

Jolera Inc.
365 Bloor St E 2nd floor
Toronto, ON M4W 3L4, Canada
+1 416 410-1011

Or

Jolera Inc.
Av. da Boavista 2099
4100-100 Porto, Portugal
+351 226 000 110