Business Challenges
With the decline in the print industry, our client—a leading newspaper publisher—faced the need to scale their operations efficiently. Fragmentation across internal teams and a vast national footprint required a comprehensive business transformation to modernize their IT service management, optimize costs, and enhance service delivery.
Industry
Media & Publishing
Goal
National IT Service Transformation
Project Scope
100+ Locations in Canada
3,000+ Users Impacted
10 Critical Locations
Solution Overview
100+Locations across Canada
Nationwide deployment across 100+ sites, ensuring consistent service delivery.
10Critical Locations
Enhanced support and priority given to 10 mission-critical sites.
3,000+Users Impacted
Smooth transition for over 3,000 users with minimal disruption.
- Scalable Model
Ability to scale IT services up or down based on business needs. - Centralized Support
Streamlined 24/7 Help Desk and Network Operations Centre (NOC). - National Field Presence
Robust field service coverage in mission-critical locations across Canada. - Efficient Rollout
Strict timeline for implementation with minimal disruption to daily operations.
Proven Client Results
- Scalable and Elastic IT Model
To meet the client’s needs, Jolera delivered a fully elastic IT model that could adapt to the changing demands of the business. This included utilizing Jolera’s centralized Help Desk and NOC, combined with a large, national field service presence. This model enabled the client to efficiently manage IT services across all locations, ensuring business continuity. - Multi-Phase Deployment
The project was executed in three phases—Service Desk, Field Services, and NOC—each requiring precise coordination and expert management. Despite the complexity, Jolera ensured the project met the tight deadline, maintaining uninterrupted operations. - Cost Efficiency and Value
By transitioning to Jolera’s modern IT service delivery model, the client realized significant cost savings and operational efficiencies, aligning with their long-term business goals.
Our Strategic Approach
- Streamlined Project Visibility
Ensured accountability with prompt ticket response and effective issue resolution through our Program Delivery team. - Enhanced Operational Efficiency
Automated and streamlined Service Desk, NOC, and Field Services, boosting productivity across the organization. - Executive-Level Support
Provided dedicated IT support to the executive team, including remote locations, through Jolera’s Advantage Blue program. - Proactive Reporting and Communication
Maintained transparency with daily updates and real-time issue management throughout the transformation process.
Key Solutions Behind the Transformation
Our successful partnership with the media and publishing leader was powered by Jolera’s comprehensive solutions. Discover how these services contributed to the transformation and how they can benefit your organization.
Client Success Stories
“Jolera quickly understood our needs and delivered a scalable, cost-effective solution that streamlined our IT operations. Their expertise and commitment made a huge difference in our business transformation.”
“Jolera’s approach to our IT transformation was outstanding. Their proactive communication and efficient project management ensured a smooth transition, helping us build a more flexible IT infrastructure.”
